A mattress, a divan base and a bed frame can all be part of the same booking. The useful detail is the number and size of the pieces we will collect. A double mattress with two divan halves is a different load from a single mattress and a fully assembled wooden frame.
List each piece separately
Tell us the mattress size and its actual measurements if it is an unusual size. Include the base, headboard, frame and drawers only if they are going. Photos of both sides of a divan or of the whole bed help us understand what is assembled and what is already separate. Flag anything wet, damaged or heavily soiled before booking.
Explain where the bed is
Tell us the floor, whether there is a lift and if there are narrow stairs or awkward turns. A flexible mattress and a solid headboard need different space to move. You can arrange mattress and bed collection with us once we have checked the pieces and access.
Get the items ready on collection day
Remove bedding and empty any storage drawers. If a frame needs taking apart, ask about it before the visit so it can be included in the arrangements. If a new mattress is arriving soon, share the delivery date when you enquire and we will check the available collection times.
Send a list that matches what will leave
For example, “one king-size mattress, two divan halves and one headboard, all on the first floor” tells us much more than “one bed”. If the drawers or headboard are staying, say so. A photo of the mattress label can help, but the dimensions and the condition of the item are more useful if you no longer have the original paperwork.
If you can take the mattress to a recycling centre, check its acceptance rules before borrowing a van or loading up. The GOV.UK household waste guide explains the council options and includes mattresses among the bulky items households may need to deal with.
Related guide: Can your corner sofa get out of the flat?.
